Our Business Ethics
Your good reputation is our good reputation
At eMailPlatform we embrace our responsibilities towards all our people on all levels – be they our customers, our suppliers, our team members, or our families. We see this not as a burden, but as a guiding principle for achieving personal, corporate, and customer happiness and success
As one of the largest marketing automation companies in the Nordic region, we are healthy and beholden to no-one but our customers, our conscience, our commitment to innovate, and a genuine desire to make a difference.
Most visibly, this manifests itself in us gifting our software to approved non-profit and charity organisations all over the world that can use our system for free. However, that itself is only the tip of the iceberg. You can read more about our non-profit initiatives here.
You can read our Data Processing Agreement here.
Customers from all walks of life
The confidence that our many customers demonstrate in us is genuinely humbling, and we are lucky to be working with some of the best known Nordic and international brands in the world. But truth be told, no client is too small or too large. We support customers who send anything from merely few hundred mails every month to others who send over 50 million newsletters and millions of SMS messages. In reality, technically we are sending more than 20 million messages per hour.
In 2017 we are expanding globally, working together with the leading local experts in email marketing and marketing automation. Currently we have companies in Norway, Canada, Poland, Mauritius, Zimbabwe and South Africa. Other short term launch goals include companies in the BeNeLux, France, Iran, Spain, Sweden, Germany and the United States. That said, if you feel you share our spirit and would like to be and eMailPlatform country partner, you are more than welcome to contact us.
Spammers NOT welcome
We only deal with what we perceive to be serious and committed senders. For us, a serious sender is one that sends newsletters, dialogue marketing and SMS campaigns to their own customers and lawfully collected recipients. Any spammers are met with a polite, but firm “thanks, but no thanks”. We owe it both to our own ethical standards, and very importantly to our other customers, to ensure the highest integrity in the campaigns our all clients send out. On a purely operational level, keeping spammers out of our system ensures that we can always deliver your newsletters to your recipients’ inbox.
As a certified service provider, we are subject to (and considerably exceed) particularly stringent compliance requirements. These certify our ability to deliver far more emails to the inbox for your business and our other serious clients.
Free support by phone, email and chat
We believe that personalised, relevant services create the basis for a mutually beneficial long-term relationship. This approach has formed not only how we treat our customers, but also how we continue to create and innovate with our product. Our very low churn rate is a result of this successful approach. Therefore, we offer free email and chat support if you have the Professional package, while the Premium and Enterprise packages further include free telephone support. Read more about our different subscription packages here. You can get in touch with us here.
We help all approved non-profit organizations in a 1-1-1 model
Helping others has always been at the top of our agenda. That is why we have launched our help program that includes free software, at least 1% of our profits and 1% of our employees’ time for charity, says Kim Østergaard, who is the founder of Danish eMailPlatform.
An extract from our Employee Handbook…
Welcome to eMailPlatform – together we aim higher
We’re glad to have you with our Company. We set customer service higher than selling to new customers. Our number one goal is to provide customer service excellence.
Set both your personal and professional goals high. We have great confidence in your ability to achieve them. Use professional passion and best judgment in all situations.
Giving our customers time to be creative is what we do – common focus will guide us in building the best in class marketing automation and omnichannel marketing company.
eMailPlatform is an innovative company. We constantly improve, simplify and develop our solution.
eMailPlatform is a responsible company. Our 1-1-1 model is deeply integrated into our soul.
Life is about achieving goals. Only when our goals are shared we will be successful.