Your data is the lifeblood of your success – we treat it as exactly that
Who owns your data?
Well, you do, of course. No other clients have access to your data. eMailPlatform and our data centre are fully approved data handlers for the Danish government and public sector.
We are the only certified email service provider in Denmark. That’s another way of saying emails sent with eMailPlatform will always end up in the inbox. That is why we only accept serious senders as clients.
Your data is the beating heart of your success, so we take the very best care of your data, always. No other clients have access to the data you import to, gather and otherwise hold on eMailPlatform. The same goes for any behavioural data, statistics, big data or other forms of data belonging to your account in eMailPlatform.
In the interests of openness it is important for us to stress that employees of eMailPlatform do have access to all data, but only access client accounts in the event of a specific support request or similar. Furthermore, any eMailPlatform employee login is logged and saved, separate from the data centre.
PCI Certification was created by the credit card industry to secure the infrastructure of online payments. Our data centre is certified to store credit card data and to house all types of card-payment solutions. That says a lot for the level of security built into a data centre and also a lot about physical access to the eMailPlatform servers. This standard ensures that no unauthorised individuals have access to the servers. It also tells you something about the registration and logging of behaviour that takes place. You can get more information from PCI’s own website (external link).
The eMailPlatform Data Centre
Our Data Centre is based on servers in Copenhagen, Denmark, at our worldwide award-winning data partner interxion. Due to the presence of so many international fibres in Copenhagen, 80% of Europe’s GDP can be reached within just 30 milliseconds.
The key services we enjoy at this facility include:
- Connectivity by way of a dual-entry fibre from two separate carrier main routes and rapidly installed Cross Connects.
- Secured power supply with two power feeds for all equipment, each independently equipped with UPS and generator backup with full load capacity for indefinite running.
- 100% renewable energy and 24x7 Hands and Eyes dedicated support.
- The assurance of a 99.999% availability SLA
Therefore, you as an eMailPlatform customer can be fully confident about the safety of your data – both physically and virtually, never having to worry about running out of space or power. The data centre is monitored 24x7 by CCTV and security patrols. There are multiple access barriers, including mantraps, contactless key cards and biometric readers.
Data Security Certification
Our Copenhagen data centre has both ISO 27001 (Information Security) and ISO 22301 (Business Continuity Management) certification, combining state-of-the-art systems and processes to monitor and manage operations 24x7, combining on-the-ground local teams with centralised oversight by the interxion 24 hour multilingual European Customer Service Centre (ECSC).
In addition to this eMailPlatform has been certified by an extensive range of institutions who have examined our procedures and security measures. Our clients in the financial and public sector have also been very close to the inner workings of the system. Specifically, eMailPlatform has been certified as a data handler for the Danish public sector headed by CBS.