Our Business Ethics
Your good reputation is our good reputation
At eMailPlatform we embrace our responsibilities towards all our people on all levels – be they our customers, our suppliers, our team members, or our families. We see this not as a burden – but as a guiding principle for achieving personal, corporate, and customer happiness and success. As one of the largest and most progressive marketing automation companies in the Northern European region – and the fastest growing provider of marketing automation in North America, we have a solid balance sheet and are beholden to no one but our customers, our conscience, our commitment to innovate, and a genuine desire to make a difference. Most visibly, this manifests itself in us donating our software to approved not-for-profit and charity organisations across the world. But that itself is only the tip of the iceberg, you can read more about our not-for-profit initiatives here.
Customers from all walks of life
The confidence that our many customers entrust us with is genuinely humbling, and we are lucky to be working with some of the best known companies, organizations and brands in the world. Truth be told, no client is too small and no client is too large. We support customers who send anything from a few hundred mails every month to others who send over 50 million newsletters and millions of SMS messages. In reality, we are sending more than 30 million messages per hour.
We are expanding globally, working together with the leading local experts in email marketing and marketing automation.
Spammers not welcome
We only deal with what we perceive to be serious and committed senders. For us, a serious sender is one that sends newsletters, dialogue marketing and SMS campaigns to their own customers and lawfully collected recipients. Any spammers are met with a polite, but firm “thanks, but no thanks”. We owe it both to our own ethical standards, and very importantly to our other customers, to ensure the highest integrity in the campaigns our all clients send out. On a purely operational level, keeping spammers out of our system ensures that we can always deliver your newsletters to your recipients’ inbox. As a certified service provider, we are subject to (and considerably exceed) particularly stringent compliance requirements. These certify our ability to deliver far more emails to the inbox for your business and our other serious clients.
Free support by phone, email and chat
We believe that personalized, relevant services create the basis for a mutually beneficial long-term business relationship. This approach has shaped not only how we treat our customers, but also how we continue to create and innovate with our product. Our very high retention rate is a result of this succesful approach. We provide free support through email and chat covering the Professional package, whereas we provide free support over the phone as well for Premium and Enterprise packages. Read more about our different subscription packages here. You can get in touch with us here.
An extract from our Employee Handbook…
We’re glad to have you with our Company. We set customer service higher than selling to new customers. Our number one goal is to provide customer service excellence.
Set both your personal and professional goals high. We have great confidence in your ability to achieve them. Use professional passion and best judgment in all situations.
Giving our customers time to be creative is what we do – common focus will guide us in building the best in class marketing automation and omnichannel marketing company.
eMailPlatform is an innovative company. We constantly improve, simplify and develop our solution.
eMailPlatform is a responsible company. Giving back to our communities is deeply ingrained in our company culture.
Life is about achieving goals. Only when our goals are shared we will be successful.